Shipping Policy

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from Averlynn (“we,” “us,” or “our”). By placing an order on our website, you agree to the terms below.

1) Processing Time (Handling Time)

Orders are typically processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays). Processing includes order verification, packing, and handoff preparation for the carrier.

During peak seasons or periods of high order volume, processing may take longer. If processing extends beyond our normal timeframe, we will notify you by email when possible.

Important: Processing time is separate from transit time. Transit time begins after your order has shipped.

2) Shipping Coverage

We currently ship within the United States only.

3) Shipping Methods & Rates

Available shipping options and final shipping charges are displayed at checkout based on your order total and delivery address. Our standard rate structure is as follows:

  • Standard Shipping: $9.99 USD for orders under $59.99 USD
  • Free Standard Shipping: Available for orders of $59.99 USD or more

If your order qualifies for free shipping, the free shipping option will be available at checkout automatically.

4) Estimated Delivery Time (Transit Time)

Estimated delivery time is typically 6–12 business days after shipment. Delivery times are estimates and may vary due to carrier operations, weather, service disruptions, or other circumstances beyond our control.

Delivery estimates begin after the order has shipped, not on the date the order is placed.

5) Order Cutoff, Weekends & Holidays

Orders placed on weekends or U.S. federal holidays are processed on the next business day. Carrier pickup and transportation schedules may be limited during holidays, which can affect delivery estimates.

6) Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information (when available). Tracking updates may take up to 72 hours to appear after the carrier receives the package.

You can also track your order on our Track Order page (if available).

7) Address Accuracy & Undeliverable Packages

Customers are responsible for providing complete and accurate shipping information at checkout. If you notice an error, please contact us as soon as possible. Address changes cannot be guaranteed once an order has been processed or shipped.

If a package is returned to us as undeliverable due to an incorrect or incomplete address, failure to claim the package, or refusal of delivery, we can assist with reshipment after the return is confirmed by the carrier. Additional shipping fees may apply.

If reshipment is declined, a refund may be issued for the product price minus any shipping or handling costs incurred, where applicable.

8) Delivery Issues: Delayed, Lost, or Marked “Delivered”

Delayed Packages

If tracking indicates a delay, please allow additional time for carrier transit, especially during peak shipping periods. If tracking has not updated for an extended period, contact us and we will assist you in initiating an inquiry with the carrier.

Marked “Delivered” but Not Received

If tracking shows your order was marked as “delivered” but you have not received it, please:

  • Check around the delivery area (porch, mailbox, building office, or neighbors).
  • Confirm the shipping address on your order confirmation.
  • Contact the carrier directly to request additional delivery details, if available.

Please notify us within 7 days of the “delivered” status so we can assist. While we cannot guarantee outcomes related to theft or carrier misdelivery, we will support you in working with the carrier to investigate.

9) Split Shipments

If your order contains multiple items, items may ship in separate packages depending on availability and logistics. In this case, you may receive multiple tracking numbers. You will not be charged additional shipping fees beyond those shown at checkout.

10) Incorrect, Damaged, or Missing Items (Shipping-Related)

If your order arrives with an incorrect item, visible transit damage, or missing items, please contact us within 48 hours of delivery. When contacting us, include your order number and clear photos of the item(s), packaging, and shipping label.

After review, we will provide an appropriate resolution such as a replacement, reshipment, or other support as applicable.

11) Contact Information

Averlynn Inc.
8100 S Akron St, Unit 342
Centennial, CO 80112
United States

Email: service@averlynn.com
Support Hours: Monday–Friday
Response Time: 1–2 business days